Customer Service Representative (CSR) - GraPARI Medan

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Medan branch and become the face of exceptional customer service. In this role, you will engage directly with customers, addressing their inquiries, resolving issues, and ensuring a seamless experience. Our GraPARI Medan branch is a vibrant hub of activity, and as a CSR, you'll be at the heart of it, providing top-notch service to our valued customers.

Infomedia Nusantara is a well-established company with a strong reputation in the telecommunications industry. We pride ourselves on delivering innovative solutions and exceptional customer service. As a CSR, you'll have the opportunity to grow professionally, with access to training programs and career development opportunities.

Daily, you'll be using our customer service software, CRM systems, and other tools to manage customer interactions efficiently. You'll also be responsible for maintaining high levels of customer satisfaction, ensuring that every customer leaves with a positive experience.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries and resolving issues promptly and professionally.
• Manage customer interactions using our CRM systems and customer service software.
• Ensure a seamless customer experience by maintaining high levels of customer satisfaction.
• Handle customer complaints and feedback, working towards continuous improvement.
• Assist in the development and implementation of customer service strategies.
• Collaborate with other departments to ensure a cohesive and efficient customer service experience.
• Stay updated with industry trends and best practices in customer service.
• Maintain accurate and up-to-date records of customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with CRM systems and customer service software.
• Customer-centric mindset and a passion for delivering exceptional service.
• Proficiency in using Microsoft Office Suite.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Knowledge of the telecommunications industry is a plus.

🛠️ Keahlian

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