Customer Service Forwarding Specialist

Join a leading global logistics team as a Customer Service Forwarding Specialist in Semarang, Jawa Tengah. This role offers a competitive salary, comprehensive health insurance, and clear career advancement opportunities in the dynamic logistics industry.

As a key member of our team, you will provide exceptional customer service and support to our clients in the forwarding and logistics sector. You will handle inquiries, complaints, and requests, ensuring a seamless and efficient customer experience. This role is perfect for someone looking to grow their career in the logistics industry, with opportunities to advance to more senior positions.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service and support to clients in the forwarding and logistics sector.
• Handle inquiries, complaints, and requests from clients, ensuring a seamless and efficient customer experience.
• Coordinate with internal teams to resolve customer issues and ensure timely responses.
• Monitor customer satisfaction and feedback, implementing improvements as needed.
• Maintain accurate records of customer interactions and service requests.
• Use CRM software to manage customer relationships and track service requests.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2 years of experience in customer service, preferably in the logistics or forwarding industry.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and a customer-centric approach.
• Valid driver's license and the ability to travel to client locations as needed.

🛠️ Keahlian

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