Customer Service Representative (Outbound Call Center) - Jakarta Barat

Join Sukses Jaya Mandiri as a Customer Service Representative (Outbound Call Center) and play a pivotal role in connecting with customers to deliver exceptional service and meet business targets. This is an exciting opportunity for dynamic individuals who thrive in a fast-paced environment. Based in Jakarta Barat, you'll be at the heart of our customer service operations, using tools like Freshdesk and Zendesk to manage customer interactions efficiently.

As a Customer Service Representative, you'll handle outbound calls daily, ensuring customers receive the information and support they need. You'll be part of a team dedicated to exceeding customer expectations and driving business growth. Sukses Jaya Mandiri offers a supportive work environment and opportunities for professional development, making it an ideal place to build your career.

📋 Tanggung Jawab Pekerjaan

• Handle outbound calls to provide excellent customer service and support.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Use Freshdesk and Zendesk to manage and track customer interactions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the team to meet daily and monthly service targets.
• Provide regular updates on customer satisfaction and service performance.
• Adhere to company policies and procedures to ensure consistent service quality.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in using Freshdesk and Zendesk.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and decision-making skills.
• Familiarity with Indonesian language and culture.
• Willingness to travel to different locations as required.

🛠️ Keahlian

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